Client:
MedAvante, a leader in the certification of mental-health evaluations.
Project: Analysis of an
Existing E-Learning Course
Description: MedAvante had
created a pilot e-learning course with the assistance of an outside
vendor, and had concerns about the effectiveness and usability of the
course. With only a small budget available for this project and no real
end-users available for formal or informal testing, David was asked to
evaluate the course and provide recommendations for improvement. He
provided a set of short-term, inexpensive, fast "quick fixes" to
improve the course, along with a longer-term redesign plan for the
future.
Client:
Target Stores, a U.S. retailer with over 1700 stores.
Project: Designing a
Corporate E-learning Strategy
Description: Target Stores
first approached David in the early days of its corporate intranet, in
1998, having worked with him previously on several successful CD-ROM
training projects. David was asked to create an e-learning strategic
plan that would improve the job performance of several key employee
groups within the stores themselves. David's plan involved
scenario-based training, just-in-time performance support, and an
authoring plan for the headquarters trainers. The strategy has been a
huge success: it has saved Target over $150 million (and still
counting), it won an Editor's Choice award from Training
magazine, and it was expanded to cover other areas of Target
Corporation.
Client:
A large, multinational consulting firm.
Project: High-level and
Detailed Course Design
Description: This consulting
firm had created a series of courses for its multinational clients.
Their courses followed an instructor-led model similar to a typical
university distance learning course, and the consulting firm realized
that there must be a better approach. David designed a blended course
that featured an immersive online scenario while also incorporating, as
requested, group collaboration and instructor feedback.
Client:
A large online university based in the U.S.
Project: Authoring Tool
Design
Description: This online
university needed a way for its faculty members to create online
problem sets in areas including mathematics and accounting, and the
university decided they wanted an easy-to-use, custom-designed
authoring tool to enable this. David was asked specifically to design
the authoring interface for this tool, taking advantage of his
expertise in software usability as well as learning design.
